Safe Shipping Guide
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We've Made A Deal. Now What? Welcome to our Safe Shipping Guide!
IMPORTANT NOTE: If you are shipping in advance of payment, please print a FEDEX label
charged to our account (inquire for a link to our FedEx page) DO NOT PRINT A LABEL
IF WE HAVE PAID YOU IN ADVANCE!
Communicate, Communicate — Keep Us Informed
BEFORE shipping your items, communicate with us to notify of your shipment plans.
You can do this by email or phone (423) 825-4693. Consult your email notifications
from 2nd Markets to get our email address and shipping address. We need to be aware
of incoming packages so that we can process your payment as quickly as possible.
If Shipping in Advance of Payment (Payment Upon Delivery option)
Once 2nd Markets confirms your shipment plans, it is time to pack and ship. If you
are shipping in advance of payment (Payment Upon Delivery option), you will print
a FedEx label and all shipping and insurance charges will be paid by us.
Package your items, tape the FedEx label on the box, and take the box to any FedEx
Drop-Box or FedEx Office location (or call FedEx to arrange a pick up). All costs
including insurance are paid by us. You track the package at the FedEx.com website
using your tracking number from the label (be sure to save a copy of the tracking
WHERE CAN I GET BOXES? You can get free boxes at FedEx, or you can buy heavy
duty shipping boxes for a very low price at Wal-Mart, Walgreens, Office Depot, or
HOW DO I PACK THE ITEMS? You can place the entire collection in its original
book into the box, and then place bubble wrap or wadded up newspaper, or those pesky
peanuts around the items. WOODEN BOXES: We may not need the wooden box (we
are already overflowing with them and rarely get an order for one). In that case,
you remove the medals or ingots from the wood case, then carefully wrap each medal
or ingot in tissue paper or sandwich baggies, then place the whole set into a One
Gallon Ziplock Bag. This bag is then placed inside the box and padded with lots
of bubble wrap or other material. The goal is to prevent movement inside the box
once it is sealed.
HOW DO I SEAL THE BOX? Use lots of heavy 2 inch Scotch Strapping Tape (available
at Walmart, Walgreen’s and many stores) After taping the box(es) securely, make
sure there are no old labels visible on the outside of the box. If there are, cover
them up. Sometimes FedEx will help you fix this by putting their own tape over the
box when you're ready to mail it. If you're not sure, just bring to FedEx and they'll
help you out.
WILL FEDEX DO THE PACKING FOR ME? Yes, but it will cost you. We do not reimburse
the costs of having a packing service package the contents for you.
If We Have Already Paid For Your Items
If we have paid you in advance, you are responsible for the cost of shipping and
insurance. Our preferred shipper is FedEx, but the final choice is yours, whatever
is best for you works for us.
Prepare for shipment by packaging your items, as follows...
If shipping via Post Office, obtain a Priority Mail Flat Rate Box from the post
office. These come in several different sizes.
You can fill it with up to 25 pounds of items for a flat rate of around $15.00 plus
insurance. Be sure to insure your items for the appraised value. With Insured Priority
Mail, you can insure a shipment for up to $5,000. If your transaction is worth more
than this amount, you can use Registered Mail to fully insure the items (the Smithsonian
Museum in Washington D.C. ships rare valuables using Registered Mail, so it is very
Secure your items inside a strong cardboard box like the USPS Flat Rate box. Use
plenty of packing material so the contents don't have room to move around in the
box, or bang into other items, during shipment.
Use lots of heavy 2 inch Scotch Strapping Tape (available at Walmart, Walgreen’s
and many stores) After taping the box(es) securely, make sure there are no old labels
visible on the outside of the box. If there are, cover them up. Sometimes the Post
Office will help you fix this by putting their own tape over the box when you're
ready to mail it. If you're not sure, just bring to the Post Office and they'll
help you out.
Use our mailing label (shown below) and affix it to the outside of the box.
Drop Off The Package At FED EX (or schedule a pick up) or Your Preferred Shipper
Once everything is packaged properly, it's time to go to drop off the package. If
you are shipping in advance of payment using our FedEx account, simply drop off
the package at any FedEx drop box or location. If shipping by post office, you will
need to buy insurance, you cannot simply give your package to the mail man.
If you'd like to use a different shipping provider or carrier (other than the FedEx),
it is OK but shipping costs will probably be much higher. To save money, we highly
recommend the FedEx. If shipping by Fed Ex or UPS, be sure to request GROUND SERVICE
to save money.
NOTE: If you ship using our FedEx account (Payment Upon Delivery option) we are responsible
if your items are lost or damaged during shipment and we will pay for your items
even if they are lost in transit (we have a $25,000 shipper's insurance policy which
covers every package we receive). If you use UPS or US Postal Service, if items
are lost or damaged in transit, your insurance will cover it. This is why it is
so important to securely and carefully package your items in gorilla-proof packaging.
IMPORTANT! Include Your Details Inside
It is VITAL that you include your full name, address, phone number, email, and details
about the deal in a letter inside the package. Too many sellers forget to include
details INSIDE the package, and when the box gets thrown away, we have no idea how
to contact you.
Also, be sure to include an inventory list of the items you are shipping (or if
you have been corresponding with us through e-mail, enclose a copy of the last e-mail
sent or received).
Notify Us That Shipment Is On Its Way
Send an email message to confirm the shipment has taken place.
Receive Payment (unless we have already paid, of course :)
When 2nd Markets receives your shipment, we will send you a confirmation e-mail.
Shortly thereafter (usually the same day, not more than 2 business days), we will
notify you via email that shipment has been received and payment will be made. This
offer will always be a confirmation of the original offer sent to you, unless a
mistake has been made by you when describing what you had. NOTE: in the rare event
of an economic collapse or world calamity, we reserve the right to cancel offers
and return your items to you at our cost.
How Will You Be Paid?
PAYMENT UPON DELIVERY is the
usual method. If you prefer PAYMENT IN ADVANCE
we will need to run a background check on you before we send payment, please inquire.
We can make payment to you via any of the following:
OUR ADDRESS FOR DELIVERIES